Shipping policy

Shipping Areas

We ship to Portugal, Spain and most countries within the European Union. If you would like to place an order for delivery to European islands or other countries within or outside the EU, please contact us at info@essentua.com so that we can assess the best shipping option.

Note: The rates below are calculated based on the order value (total in euros) and not on the weight or volume of the products.

Shipping Origin and Sender

Orders are dispatched from our warehouses in Spain.
For logistical reasons, the sender shown on the shipping label may differ from our store name and may correspond to the warehouse responsible for dispatching the order.
This identification is necessary to ensure efficient shipment management and to facilitate the recovery of the order in the event of loss.
Responsibility for the sale, invoicing and customer support always remains with Essentua.

Shipping to Mainland Portugal

  • 0 kg to 1 kg → €3.90
  • 1.001 kg to 5 kg → €5.55
  • 5.001 kg or more → €12.95
  • Orders equal to or above €49.00 → Free shipping

Shipping to Mainland Spain and the Balearic Islands

  • 0 kg to 1 kg → €4.35
  • 1.001 kg to 5 kg → €5.55
  • 5.001 kg or more → €12.95
  • Orders equal to or above €49.00 → Free shipping

Shipping to Europe
(Includes countries such as Austria, Belgium, France, Germany, Italy, the Netherlands and Luxembourg.)

  • 0 kg to 4.99 kg → €7.95
  • 5 kg or more → €12.95
  • Orders equal to or above €49.00 → Free shipping

Processing and Delivery Times

  • Orders are processed within 24 to 48 business hours after payment confirmation.
  • Mainland Portugal: 3 to 5 business days
  • Mainland Spain and the Balearic Islands: 2 to 4 business days
  • Europe: 5 to 10 business days (depending on the destination)

These delivery times are estimates and do not include weekends, public holidays or delays attributable to the carrier.

Tracking and Delivery Issues

  • All orders include a tracking number once they have been processed.
  • In the event of a delay or lost parcel, a claim will be opened with the carrier.
  • Once the investigation has been completed, we may resend the order or issue a refund, depending on the circumstances.

Returns and Exchanges

  • Do not send returns to the address shown on the shipping label without prior authorisation.
  • To initiate a return or exchange, please contact us in advance at info@essentua.com to receive the correct instructions.
  • Returns sent without prior authorisation may not be accepted.

Additional Information

The stated costs include packaging and handling.
We do not ship to PO boxes.

Need help?
Send an email to info@essentua.com and we will reply as soon as possible.