Alternative Dispute Resolution for Consumers (ADR)

In compliance with Law no. 144/2015, of September 8, we inform that consumers can resort to Alternative Dispute Resolution entities to resolve disputes related to purchases made in our online store.

Essentua is an online store, registered in Portugal, dedicated to selling natural and artisanal products. In case of a dispute, the consumer can resort to the following Alternative Dispute Resolution entity:

CNIACC – National Centre for Consumer Conflict Information and Arbitration
Address: Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide, 1099-032 Lisbon
Telephone: 213 847 484
E-mail: cniacc@fd.unl.pt
Website: www.cniacc.pt

Alternatively, the consumer can consult the complete list of RAL entities available on the Consumer Portal:
www.consumidor.gov.pt

In the case of cross-border disputes within the European Union, the consumer can also resort to the European online dispute resolution platform:
ec.europa.eu/consumers/odr