Refund policy

Returns and Warranty

At Essentua, we work with reputable manufacturers to ensure the highest quality of our products. If you are not satisfied with your order, you have the right to return it within 14 calendar days from the date of receipt.

Return Conditions

For a return to be accepted, the product must be in the same condition in which it was received:

      Without signs of use or wear
      With all labels intact
      In its original packaging
      Accompanied by the receipt or proof of purchase

How to Start a Return

To begin the process, send an email to info@essentua.com.
Once the return has been accepted, we will provide the shipping instructions and destination address. Returns that have not been authorised in advance will not be accepted.

Damage and Issues

Please inspect your order carefully upon delivery. If you notice any defects, damage or if you have received an incorrect product, contact us immediately so that we can assess the situation and propose a solution.

Product Images

Some images may be illustrations provided by the manufacturers. Products, including those shown in real photographs, may present slight design variations. These variations do not constitute grounds for return, provided that the products comply with the guidelines established by the licence holder.

Exceptions – Items Not Eligible for Return

We do not accept returns for the following products:

Perishable goods, such as food, flowers or plants
Personalised or made-to-order products
Personal hygiene or beauty products
Items from seasonal campaigns, such as Christmas or Carnival
Sale or promotional products
Gift cards

If you have any questions regarding your product, please contact us before returning it.

Exchanges

We do not offer direct exchanges. To replace a product, we recommend returning the original item and placing a new order once the return has been accepted.

Refunds

Once the return has been received and inspected, you will be notified by email. If the refund is approved, it will be processed using the original payment method, or another method agreed upon, within up to 10 business days.

Please note that the time required for the refund to become available depends on your bank or card issuer.

If you have not received the refund after 15 business days, please contact us at info@essentua.com.

Shipping Costs

Essentua does not cover shipping or return costs. The customer will only be refunded for the value of the products, excluding all transport expenses and any logistical costs related to collecting and restocking the product at the warehouse.